As announced today, the itSMF Board elections have elected three new Board members (they retire only half the members each time so there is continuity): * David Cannon (USA) * Peter Cross (...
THANK-YOU folks for nominating the IT Skeptic for the ComputerWeekly Blog Awards. I'm now shortlisted for the final voting. Even if you nominated me in the first round, YOU NEED TO VOTE PLEASE. ...
The next time you feel even the faintest twinge of believing that Microsoft are on your side, ask them why they would be wanting to patent the concept of CMDB. To advance ITSM? To create a fair a...
The recently announced prISM "professional recognition for it Service Management" is great in theory but I fear it is flawed in execution. read more
It is not often you read something that completely changes the way you look at IT. This paper How Complex Systems Fail rocked me. Reading this made me completely rethink ITSM, especially Root Cau...
A hundred users call up and say they can't get emails. One incident or 100? Fundamental and simple question. Go check ITIL for the answer. I'll wait. read more
Once you get past all the theory, implementing ITIL V3 is actually very simple. Just follow these 5 steps read more
Service management is IT. It is a way of describing how to do IT - all of it. When it comes to the scope of service management in general and ITIL in particular, the IT Skeptic has had a change o...
ISACA have announced the members of their COBIT 5 taskforce, to develop the next generation COBIT. read more
Just when I asked whether there was any change to ITIL V3 books, out comes Project requirements for an update to the ITIL® core publications. OGC say "scope of change is gradual and not too extens...
Sometimes IT really matters. It feels different. read more
How often is excellent customer service a competitive weapon and how often is it just an unnecessary cost burden on the organisation? read more
Personally I find learning from online videos even harder than learning from online webpages ("ooh look an incoming email..."), but for those of you who can stomach death-by-video this might be a g...
A leading cultural assumption in the business world is that anything we do should be benchmarked against world’s best practice. But why pay for gold when copper will do? Don’t aim for best when t...
Those of you who have read my book Owning ITIL, please take a moment to review it. David Moskowitz has, on Amazon. He gave it two stars read more
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