Recent Event Highlights: Government agrees to ban excessive surcharges , Government support ring-fencing of banks , 'Rip off' surcharges complaint launched , and 11 more...
Created by Which on 21/12/2011
Last updated: 30/12/11 at 11:45
Tags: Which? success milestones campaigns goals
Which? wins 2011 has no followers yet. Be the first one to follow.
The government confirmed it will implement a ban against excessive card surcharges following the Which? surcharge super complaint. Which? was delighted with the outcome as the government’s proposals went further than the Office of Fair Trading’s recommendations.
Which? gathered consumers feedback to assist the Independent Banking Commission with its banking reform recommendations submitted to the government earlier this year. The government accepted the ICB’s recommendation to ring-fence investment banking.
The Which? Money helpline has helped callers win back over £1m in redress and compensation for mis-sold products and services, and unfair charges.
Our investigation found mis-selling by solar photovoltaic (PV) installers. We worked with Energy Saving Trust (EST), British Photovoltaic Association (BPVA) and the REAL Assurance Scheme to produce a checklist to help people thinking of getting solar panels. BVPA and other organisations have put this on their websites.
Energy tariffs are so complicated even an accountant struggled to calculate how much they should pay. We launched our Affordable Energy Campaign calling on Ofgem to simplify tariffs.
Following our investigation into rollover contracts, Ofcom announced these will be banned from December 2012. Which? research found people were unfairly automatically locked into new contracts after their original broadband or phone contract ended.
The government announced it will reform copyright law so consumers can legally make digital copies of their CDs and DVDs for personal use.
We told MPs and the banks that you didn’t want the cheque to go - and they listened. The Payments Council announced that the cheque is here to stay.
The Office of Fair Trading (OFT) announced it upheld our super complaint on debit and credit card surcharges. More than 43,000 people pledged their support for this campaign.
A High Court judicial review ordered the banks to compensate customers who were mis-sold PPI policies. The British Bankers Association (BBA) announced it would not be appealing. Which? has helped over 8,000 people issue PPI complaint this year via our free online too www.which.co.uk/ppicomplaint.
Working out how much compensation you’re entitled to if your train is delayed is a baffling task. We launched a tool so consumers can find out if they can get their money back.
Two solar companies were suspended by their trade body, the REAL Assurance Scheme, when a Which? investigation found mis-selling in the solar thermal panel industry.
Which? announced plans to submit a super complaint to the Office of Fair Trading (OFT) to put an end to the excessive surcharges many companies charge for debit and credit card payments. In December, the government agreed to ban excessive surcharges.
T-Mobile backed down on its plans to cut mobile data allowance for existing customers after Which? Mobile argued they might be in breach of contract.