From Pink Elephant's ITIL Process Implementation Strategy White Paper By mandating that departments have to work as cross-functional teams instead of systems based silos, a variety of fundamental c...
Cummings & Worley's six guidelines for cultural change which are in line with Kotter's eight-step strategy. The steps are as follow: 1. Formulate a clear strategic vision (stage 1,2 & 3 of Kotter, ...
Excellent paper. Bas says Project problems are people problems I think ALL IT problems are people problems
Troy Dumoulin of Pink Elephant wrote an excellent post about Cultural Change viewed as a grieving process. It is written about ITIL change but it applies to any organisational change and it is bri...
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