A timeline showing the troubles California's Employment Development Department has faced following a computer upgrade this summer.
Created by kcranews on Nov 4, 2013
Last updated: 11/12/13 at 03:46 PM
Tags: EDD EDD timeline California EDD
Sen. Bill Nelson, D-Fla., asks the U.S. Labor Department to investigate what went wrong with that state's new $63 million unemployment benefits website, designed by Deloitte Consulting.
KCRA 3 learns that Deloitte was given another government contract in California, this time to maintain and operate CalWin.
A report released by the state auditor cites more than 1,400 instances in a single quarter where a Social Security number was associated with more than 10 names.
Deloitte, the company blamed for a problematic software upgrade that delayed unemployment benefits in California for weeks answered for similar problems before a Massachusetts Senate committee.
Internal documents, or defect reports, show that EDD IT staff was unable to keep up with the growing number of issues plaguing the department.
KCRA's Sharokina Shams alerts the EDD to another computer glitch, this time dealing with claim forms.
State officials delay the launch of the second phase of a computer upgrade at the Employment Development Department.
KCRA 3 learns that Deloitte consulting, which got a $47 million contract to upgrade software managing unemployment benefits at EDD, contributed nearly $486,000 to the campaigns of politicians running for office in California.
State lawmakers tell KCRA 3's Sharokina Shams that their offices are being inundated with calls from people who haven't received their unemployment benefits.
The California Employment Development Department said that it will begin paying all backlogged unemployment insurance claims after receiving a letter from the Secretary of Labor and Workforce Development Agency that the delays were "unacceptable."
KCRA's David Bienick reports that the backlog in paying unemployment benefits because of a computer upgrade is the latest in a series of technology-related issues that have plagued the EDD for several years.
Some employees with California's Employment Development Department said they received death threats as they tried to untangle a computer mess that halted jobless benefits to thousands.
Many Californians still have not been paid unemployment benefits that they should have received soon after Labor Day, and it remains unclear when those benefits will be doled out.
EDD upgrades its 30-year-old unemployment payment processing system over Labor Day weekend.
"Rent is 2 days late and still no payment," one viewer told KCRA 3.
California's Employment Development Department takes its unemployment claim database offline to undergo upgrades.