Recent Event Highlights: LSA is inducted into the Philadelphia100 Hall of Fame, Two major contracts go into effect, Art Seefahrt is Promoted to COO, April 2008 marks FEMA's busiest hurricane season to date, New team members, Laura is named "Graduate of the Year", and 5 more...
Created by lsa on Dec 17, 2010
Last updated: 01/14/11 at 09:53 AM
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LSA is selected to host a panel discussion entitled: “Issues and New Developments in Language-Mediated Healthcare Delivery” at the Society for Healthcare Consumer Advocacy (SHCA) Annual Conference.
The goal of this panel session is to bring together leading industry experts from across the country to discuss the changing panorama of healthcare provision for non-English speakers.
Laura is named a 2010 Enterprising Woman of the Year by Enterprising Women magazine.
She is honored at the 8th Annual Enterprising Women of the Year Awards Ceremony and Gala in Miami, Florida.
Colleen Biggs is promoted to Manager of the Translation and Localization Department. That same year, the Department translates approximately four million words over more than 2,400 projects, compared to three million words translated in 2009 over 1,700 projects. They are also awarded their largest contract ever - $130,000.00 for Educational Testing Service.
LSA launches a virtual book club program for clients, linguists and industry affiliates to participate in. The first book LSA selects for the book club is Outliers: The Story of Success by Malcolm Gladwell.
LSA expands its corporate headquarters in Horsham to accommodate its rapid growth by adding an additional 10,000 square feet of office space, for a total of 23,000 square feet.
Lynn Dick, LSA’s Call Center Manager, is named a “Contact Center Top Achiever” by the Society of Consumer Affairs Professionals. Lynn is recognized for her proven ability to increase agent productivity and call center efficiency, while always maintaining a positive and professional attitude.
LSA launches live chat support. This feature allows LSA’s Client Services Representatives to respond to client inquiries in real time by the click of a button.
HealthTrust Purchasing Group (HPG), a group purchasing organization supporting nearly 1,400 members, awards LSA a five-year contract for interpretation and translation services.
More than 100 HPG healthcare facilities sign with LSA in the fourth quarter of 2010.
LSA is inducted into the Philadelphia100 Hall of Fame for being named one of the "Fastest-Growing, Privately-Held Companies in the Philadelphia Region" for the fifth time since its inception.
LSA is honored, along with the rest of the 2010 Philadelphia100 nominees, at the October 13th awards ceremony and reception at the Annenberg Center for the Performing Arts on the campus of the University of Pennsylvania.
LSA begins actively supporting the Certification Commission for Healthcare Interpreters as it works to develop and administer a national, valid, credible, vendor-neutral certification program for healthcare interpreters.
LSA is named one of the "Fastest-Growing Women-Led Businesses in North America" by Women Presidents’ Organization (WPO), a trade group for multimillion-dollar women-owned businesses.
LSA is honored, along with the rest of the award nominees, at WPO’s 2010 Annual Conference in Ft. Lauderdale, Florida.
LSA announce the establishment of The Language Services Associates Scholarship Fund at the Monterey Institute of International Studies (MIIS).
The purpose of this fund is to provide financial assistance to ambitious and worthy students who are otherwise unable to afford an education at this highly-esteemed graduate school.
On February 2nd, 2010, Laura holds her first State of the Corporation address. This initiative is developed by the Executive Team, in conjunction with the Marketing Communication Department, to help improve the communication channels between all LSA employees.
LSA launches its new Video Remote Interpreting platform. With this new system, clients will benefit from improved sound and picture quality, ensuring remote interpretation sessions run as smoothly as possible. Quick and easy installation, instant accessibility and ease of deployment are just some of the many features of LSA’s new VRI platform.
On November 15th, 2010, the call center breaks two records: highest daily total for serviced calls (9,318 calls) and daily record for Spanish calls (4,117 calls).
That same week, the call center breaks its record for highest weekly total for serviced calls with a total of 42,055 calls.
LSA is selected as a 2010 participant in the Entrepreneur Mentoring Program (EMP) in the Greater Philadelphia Region. A joint venture between the William J. Clinton Foundation and Inc. magazine, EMP is designed to promote economic growth in economically distressed and emerging communities by enlisting American’s with business expertise to help local entrepreneurs compete and succeed.
As a mentor, LSA is responsible for helping a local, Philadelphia-based second stage small business define concrete, attainable goals for 2010, while also guiding them to implement sustainable solutions to address business challenges and seize new opportunities.
LSA is named a Minority Business Enterprise (MBE) by the PA-NJ-DE Minority Supplier Development Council (MSDC), an affiliate of the National Minority Supplier Development Council, Inc. (NMSDC).
LSA is named Honorable Mention ‘Best in Class Call Center (Over 200 Staff)’ by IQPC and Customer Management IQ as part of the 11th Annual Call Center Week. Sabre Holdings, ING Direct USA, Discover and CIGNA Corporation are also recognized in this category.
From consistently providing superior customer service support to offering the most innovative technology solutions in the industry to delivering total customization of services, LSA is recognized for demonstrating true best practices across all call center operations.
For the third consecutive year, LSA is recognized by Inc. magazine as one of the “Fastest-Growing, Privately-Held Companies in America” with three-year sales growth of 164%.
LSA announces the launch of its highly-anticipated technology competition for Montgomery County, PA students.
The purpose of this contest is gain a fresh perspective on the future of technology, and what it means for the language service industry, while rewarding students for their ideas, passion and creativity.
LSA is awarded a three-year contract by Bayada Nurses to provide interpretation and translation support to its 170 office locations.
Under the terms of this agreement, approximately 12,000 Bayada employees, including nurses, home health aids and therapists, will have immediate access to LSA’s Interpreting by Telephone, Face-to-Face Interpreting and Translation and Localization services.
Martin Wood joins LSA as the company's first Chief Financial Officer. In this role, Martin is responsible for overseeing all financial, accounting and risk management operations and designing and executing new processes, structures and systems to improve the company’s overall financial operations.
Laura receives the prestigious Ernst & Young Entrepreneur Of The Year® 2010 award in the business services category in Greater Philadelphia. She is selected by an independent panel of judges made up of regional business, academic and community leaders.
Laura goes on to compete for the national title at the Entrepreneur Of The Year Gala, hosted by Jay Leno.
LSA launches INTERPRETALK® Mobile, the company's first ever telephonic interpreting application for the iPhone and Android devices. With this app, mobile users are able to connect to a live interpreter in less than 30 seconds in 15 language offerings.
LSA is included in Common Sense Advisory’s “Top 35 Global Language Service Providers” list, which ranks the top translation and interpreting firms globally for 2009.
LSA continues to expand globally and hires its first Canadian employee. The sales team begins to sell LSA’s products and services in international markets including Spain, the UK and Canada, and the company launches a UK version of its Web site (LSAweb.co.uk).
Stephanie Vine is promoted to Interpreter Vendor Manager. She is responsible for overseeing LSA’s new Interpreter Sourcing Department. Jerry Lotierzo is promoted to LSA’s National Sales Manager. In his new role, Jerry is responsible for leading the company's sales efforts across the United States.
Laura is selected by the Philadelphia Business Journal as one of the region’s minority business leaders in their inaugural Minority Business Leaders Awards Program. Laura is recognized for her community involvement, professional accomplishments and proven leadership skills.
LSA ends the year with $22 million in annual revenue, 132 employees and a network of more than 5,000 independently contracted linguists.
As the language service provider for the Department of Veterans Affairs, LSA is asked to provide an American Sign Language interpreter for President Barack Obama at the Veterans Day Observance at Arlington National Cemetery.
LSA is awarded two major contracts for Interpreting by Telephone services - the Commonwealth of Pennsylvania and Farmers Insurance. As a result of these contracts, volume in the call center increases by 35%.
The Sales Department is restructured so that there is a dedicated team for sales and contract support. This division is managed by Erika Kalb.
LSA creates a dedicated Marketing Communication Department and hires Keri Robinson as the company’s first PR & Marketing Communication Manager. In this role, Keri is responsible for overseeing all PR and marketing initiatives, including media relations, event planning, message development, social media marketing and all facets of internal/external corporate communications.
MedAssets selects LSA as its preferred vendor for IBT, Face-to-Face Interpretation and Translation and Localization services. LSA signs a three-year contract with Unitrin for IBT and Face-to-Face Interpretation services. Keystone Mercy awards LSA a three year contract for telephonic interpretation and Translation and Localization services.
For the first time, the Face-to-Face Interpreting Department completes more than 10,000 assignments in one year.
Michael McGeary joins LSA as a Financial Consultant. He is later promoted to Accounting Manager.
LSA creates a comprehensive business continuity plan (BCP) to ensure the company is prepared for an increase in demand for language assistance in the event of a potential Swine Flu pandemic.
This plan is featured in Contact Center Pipeline, ClientSide News and Bucks County Courier Times.
Centene Corporation, a national leader in the healthcare services field, awards LSA a four-year contract for interpretation and translation services.
LSA moves its call center and corporate headquarters to 455 Business Center Drive in Horsham, PA. The number of call center seats grows by 400%.
Art Seefahrt is promoted to LSA's Chief Operations Officer. In this role, Art is responsible for managing and overseeing all financial and global business planning activities for the company.
LSA creates a dedicated Client Services Department and promotes Sarah Branson from Call Center Coordinator to Client Services Representative. She is later promoted to Client Services Manager.
On October 1st 2008, the tropical storm that was precursor to Hurricane Kyle hits Puerto Rico, resulting in major flooding and displacement of citizens. A total of 144,000 citizens were without water, 80,000 without power, 89 people were killed and hundreds of thousands moved out of threatened areas. FEMA responded to the emergency and set up emergency camps, shelters and relief stations around the island. As the sole provider of interpretation services for FEMA, LSA saw an immense spike as non-Spanish speaking first responders dealt with thousands of requests for aide. Over the course of two days, LSA saw more than a 400% increase in standard FEMA call volume.
For the first time ever, LSA is named one of the “Fastest-Growing, Privately-Held Companies in America” by Inc. magazine.
The Inc. 5000 list represents the most comprehensive look at the most important segment of the economy — America’s independent-minded entrepreneurs.
The year 2008 marks the official start of LSA’s medical sales efforts. Temple University Health System is the first hospital to begin using LSA’s telephonic and face-to-face interpretation services.
Starla Keith holds LSA's first National Sales Meeting in Austin, Texas. During this four-day conference, the Sales Team participates in a number of training sessions and educational workshops, in addition to various team building activities and group discussions.
LSA develops a Remote Agent Program (RAP), which allows interpreters to also play the role of the call center coordinator, decreasing AHT and increasing connect time. This program is managed by Dennis Daniel and Janette Ryan.
LSA’s employee headcount reaches 115 and the company ends the year with $17.5 million in annual revenue.
The week of 10/27/08 marks the busiest week in the call center to date with 25,755 total calls serviced.
LSA adds Video Remote Interpreting (VRI) in American Sign Language and Spanish to its list of service offerings. LSA becomes a full service language provider.
With video remote interpretation from LSA, clients can access a professional remote interpreter within minutes, ensuring compliance with the Americans with Disabilities Act, the Rehabilitation Act and the Individuals with Disabilities Education Act.