Recent Event Highlights: New Product News – May 19, 2011 - Information Management, Guy Kawasaki, Jeremiah Owyang, and Voice of Customer Experts Highlight Day Two ... - EON: Enhanced Online News (press release), Text analytics platform to help banks extract customer sentiment via social ... - VRL Financial News (subscription), Attensity brings sophisticated analytics to customer experience management - FierceContentManagement, Ecosphere Technologies Selected by The Artemis Project as a 2011 Top 50 Water ... - GlobeNewsWire (press release), Attensity Introduces Text Analytics Solution for Retail Banks, and 46 more...
Created by dipity on Apr 6, 2010
Last updated: 06/30/11 at 12:26 PM
Attensity has no followers yet. Be the first one to follow.
Like this story? Share itStorefrontBacktalkThat vendor, Attensity, said it can now search all social communications—both private, such as customers E-mailing or otherwise interacting with a retailer, and public, which is a customer posting on her Facebook page that she just received a big ...and more »
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNFEVtHouqtlNWtDaLTGwcf4lcnMVA&url=http://storefrontbacktalk.com/social-networks/bing-and-facebook-start-down-a-very-frightening-social-media-analytics-path/
New Product News – May 19, 2011Information ManagementAttensity put out its Retail Banking Industry Solution. The financial service module leverages bank-specific customer data points for sets, reports and dashboards, as well as enables mining of customer conversations from social media and churning of ...
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNEvqPC79JMbZXToDAzdBOQVz4tR1w&url=http://www.information-management.com/news/business_intelligence_cloud_integration_analytics_CRM-10020406-1.html
Guy Kawasaki, Jeremiah Owyang, and Voice of Customer Experts Highlight Day Two ...EON: Enhanced Online News (press release)Sponsors of this year's Summit included Attensity, Jive Software, Nunwood, JD Power and Associates, 1to1 Media, CMO Council and Juice Analytics. Organized by Allegiance, Inc., a provider of VOCi (Voice of Customer Intelligence) technology and services, ...and more »
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNHyqCkC_vx1e0MG5hIB8S9_PcdhUA&url=http://eon.businesswire.com/news/eon/20110518006598/en/Voice-of-Customer/customer-intelligence/VOC
Text analytics platform to help banks extract customer sentiment via social ...VRL Financial News (subscription)Attensity, a vendor specialising in integrated suites of customer analytics and response applications, has launched a new text analytics platform for retail banks to evaluate customer sentiment and forecast demands. ...
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNEG0CQwy9kIbs3TxCPq2IvEVKNMnQ&url=http://www.vrl-financial-news.com/retail-banking/retail-banker-intl/issues/rbi-2011/rbi-649-650/text-analytics-platform-to-hel.aspx
Attensity brings sophisticated analytics to customer experience managementFierceContentManagementAttensity announced this week a new stand-alone analytics solution. Attensity Analyze 6.0 provides a way to analyze customer data looking for information such as behavior profiling, sentiment analysis, predictive analytics and so forth. ...Attensity Introduces Text Analytics Solution for Retail BanksPR Newswire (press release)Attensity Releases Analyze 6.0, Next-Generation Text Analytics Application for ...NEWS.GNOM.ESall 21 news articles »
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNEyMBx0goiU3aVkGRGn6Ld-zcz5ag&url=http://www.fiercecontentmanagement.com/story/attensity-brings-sophisticated-analytics-customer-experience-management/2011-05-17
Ecosphere Technologies Selected by The Artemis Project as a 2011 Top 50 Water ...GlobeNewsWire (press release)... Inc. 772-287-4846 cmcguire@EcosphereTech.com Artemis Contacts: Laura Shenkar The Artemis Project 415-751-0100 laura@theartemisproject.com Lisa Hawes Sterling Communications for The Artemis Project 408-884-5155 attensity@sterlingpr.com.and more »
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNG0mUorflB75kpnUiNI1kn8ClQxig&url=http://www.globenewswire.com/newsroom/news.html?d%3D222197
Excerpt
...and ROI of the company's next-generation customer analytics and engagement applications. The new module enhances Attensity's flagship multi-channel analysis product, Attensity Analyze, and its multi-channel service and engagement application, Attensity Respond,...
Source Info
Street Insider
Related Topics
http://www.streetinsider.com/Press+Releases/Attensity+Introduces+Text+Analytics+Solution+for+Retail+Banks/6512405.html
Attensity and Royal Bank of Canada to Speak at 7th Annual Text Analytics SummitSacramento BeeBy Attensity The need to listen and act on client sentiment is paramount to retaining and growing a bank's customer base. This session will review how RBC is using Attensity solutions to better understand customer sentiment, more quickly identify ...Attensity and Royal Bank of Canada to Speak at 7th Annual Text Analytics SummitCentre Daily Timesall 7 news articles »
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNEgdvn6p80v3mytUkrGHIoa7MRq5A&url=http://www.sacbee.com/2011/05/05/3604107/attensity-and-royal-bank-of-canada.html
UBM Live's Call Centre & Customer Management Expo LIVE Holds the Largest ...PR Newswire (press release)Call Centre & Customer Management Expo LIVE had over 35 exhibitors offering the full range of call centre and customer management solutions: Altitude Software, Aquira, ASC, Attensity, Britannic Technologies, Business Systems, Corporate Rewards, Ctalk, ...and more »
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNEi-SK9BhfmoTTFnGCq6tuIdr-41w&url=http://www.prnewswire.com/news-releases/ubm-lives-call-centre--customer-management-expo-live-holds-the-largest-online-exhibit-in-the-industry-121313794.html
CRM Idol 2011: Our First Update. Awwwww.ZDNet (blog)We would also like to welcome Michelle DeHaaff, Chief Marketing Officer of Attensity to the Vendors Extended Influencers Panel, Michelle has been around the social and CRM marketing world for well over a decade and has established herself as a real ...and more »
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNH6MK8v0GvmZKPyax3x5iuiNnXdtg&url=http://m.zdnet.com/blog/crm/crm-idol-2011-our-first-update-awwwww/3010
Social media monitoring draws interestSan Francisco Business TimesAttensity Group in Palo Alto is one such firm, and it is growing fast and regularly fielding offers from potential acquirers, particularly since the Salesforce deal was announced in late March. “The phone rings regularly,” said President and CEO Ian ...and more »
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNFsMPxKWNMYD5fxosxkLM8k_zkxow&url=http://www.bizjournals.com/sanfrancisco/print-edition/2011/04/22/social-media-monitoring-draws-interest.html
For contact centers, Customer Experience Management takes development to the next level. Happy and loyal customers are generated out of overall positive experiences gained from all dialog with companies. Today, social media activities on Twitter or Facebook, for example, complement the traditional channels such as phone or email. This video explains how these new challenges are supported with the help of intelligent software systems.
Customer Experience Management beschreibt die nächste Entwicklungsstufe in Contact Centern. Denn zufriedene und loyale Kunden generieren sich aus der Gesamtheit positiver Erlebnisse im Dialog mit Unternehmen. Zu den tradionellen Kanälen, wie Telefon und E-Mail kommen heute Social-Media Aktivitäten, wie Twitter- oder Facebook-Posts hinzu. Wie sie diesen Herausforderungen mit Unterstützung intelligenter Software-Systeme begegnen, erklärt dieses Video.
Capgemini, Attensity and Pegasystems are pleased to announce the launch of their exciting new Social CRM Proposition: "Social Insight Into Action: When Social CRM Meets Business Process Management". The explosion in social media usage means that customers are increasingly connected and empowered. A customer can post a comment about a product or company that can quickly influence the views of thousands or even millions of people online. For most organizations this represents both an opportunity and a threat. Previously, there was no reliable way for an organization to analyze social sentiment and crucially turn that insight into action. However, we have now developed a way that enables our clients to not only listen -- but analyze and respond to -- what customers are saying on a near real-time basis. Three industry leading organizations -- Capgemini, Attensity and Pegasystems have combined their expertise to create a solution that combs social media sites and integrates with an organization's existing CRM and BI systems. The result? The ability to cut right to the core of what customers are actually saying, respond to negative feedback by fixing problems at source, and identify new sales leads or process improvement opportunities. To learn more or take Social Insight Into Action for a ride, contact Dan.Truman@Capgemini.com in the first instance. Alternatively, contact the key representative from each partner organisation:- Patrick.James@Capgemini.com Russell.Prince-Wright ...
Short video on solution from Attensity-Capgemini-Pega that will help you monitor social media activity, analyze the data, and change the process in near real time. Bring Order to chaos and connect with your customers every day.
Florentino Fashion doesn't know what to make of social media. In the Case of the Retail Tweeters, the BSI investigators illustrate how to use email/blog/tweet analytics to improve pricing and inventory decisions on new production introductions ("hot and cold buzz" experiments). They also monitor the impact of fashion influencers via social network graph analytics to better calibrate marketing spend. For an in-depth look at the case, check out this PowerPoint: www.slideshare.net To see more BSI: Teradata, go to www.facebook.com
Wie entwickle ich Applikation mit SMILA? Diese Frage wird anhand konkreter Implementierungsbeispiele erläutert. Dabei erhalten Sie auch einen Überblick über die umfangreiche Dokumentation zu SMILA. Nach diesem Webinar sind Sie in der Lage, selbst erste Applikationen in SMILA zu entwickeln. Igor Novakovic ist Co-Projektleiter von SMILA. Seit 2000 arbeitet er bei Attensity als Entwickler und Teamleiter an verschiedenen Java und C++ Projekten.
Wie entwickle ich Applikation mit SMILA? Diese Frage wird anhand konkreter Implementierungsbeispiele erläutert. Dabei erhalten Sie auch einen Überblick über die umfangreiche Dokumentation zu SMILA. Nach diesem Webinar sind Sie in der Lage, selbst erste Applikationen in SMILA zu entwickeln. Igor Novakovic ist Co-Projektleiter von SMILA. Seit 2000 arbeitet er bei Attensity als Entwickler und Teamleiter an verschiedenen Java und C++ Projekten.
Wie entwickle ich Applikation mit SMILA? Diese Frage wird anhand konkreter Implementierungsbeispiele erläutert. Dabei erhalten Sie auch einen Überblick über die umfangreiche Dokumentation zu SMILA. Nach diesem Webinar sind Sie in der Lage, selbst erste Applikationen in SMILA zu entwickeln. Igor Novakovic ist Co-Projektleiter von SMILA. Seit 2000 arbeitet er bei Attensity als Entwickler und Teamleiter an verschiedenen Java und C++ Projekten.
Wie entwickle ich Applikation mit SMILA? Diese Frage wird anhand konkreter Implementierungsbeispiele erläutert. Dabei erhalten Sie auch einen Überblick über die umfangreiche Dokumentation zu SMILA. Nach diesem Webinar sind Sie in der Lage, selbst erste Applikationen in SMILA zu entwickeln. Igor Novakovic ist Co-Projektleiter von SMILA. Seit 2000 arbeitet er bei Attensity als Entwickler und Teamleiter an verschiedenen Java und C++ Projekten.
Wie entwickle ich Applikation mit SMILA? Diese Frage wird anhand konkreter Implementierungsbeispiele erläutert. Dabei erhalten Sie auch einen Überblick über die umfangreiche Dokumentation zu SMILA. Nach diesem Webinar sind Sie in der Lage, selbst erste Applikationen in SMILA zu entwickeln. Igor Novakovic ist Co-Projektleiter von SMILA. Seit 2000 arbeitet er bei Attensity als Entwickler und Teamleiter an verschiedenen Java und C++ Projekten.
Wie entwickle ich Applikation mit SMILA? Diese Frage wird anhand konkreter Implementierungsbeispiele erläutert. Dabei erhalten Sie auch einen Überblick über die umfangreiche Dokumentation zu SMILA. Nach diesem Webinar sind Sie in der Lage, selbst erste Applikationen in SMILA zu entwickeln. Igor Novakovic ist Co-Projektleiter von SMILA. Seit 2000 arbeitet er bei Attensity als Entwickler und Teamleiter an verschiedenen Java und C++ Projekten.
Wie entwickle ich Applikation mit SMILA? Diese Frage wird anhand konkreter Implementierungsbeispiele erläutert. Dabei erhalten Sie auch einen Überblick über die umfangreiche Dokumentation zu SMILA. Nach diesem Webinar sind Sie in der Lage, selbst erste Applikationen in SMILA zu entwickeln. Igor Novakovic ist Co-Projektleiter von SMILA. Seit 2000 arbeitet er bei Attensity als Entwickler und Teamleiter an verschiedenen Java und C++ Projekten.
Was kann SMILA für meine Organisation tun? Anhand konkreter Einsatzbeispiele wird diese Frage beantwortet. Dabei werden die Vorteile der Eclipse Public License für den industriellen Einsatz dargelegt. Nach diesem Webinar sind Sie in der Lage, mögliche Einsatzszenarien von SMILA zu bewerten. Unternehmensgründer, Projektmanager und Forschungsleiter Ralph Traphöner ist Technology Evangelist für SMILA. Seit 1991 ist semantische Suche sein Themenfeld bei Attensity.
Was kann SMILA für meine Organisation tun? Anhand konkreter Einsatzbeispiele wird diese Frage beantwortet. Dabei werden die Vorteile der Eclipse Public License für den industriellen Einsatz dargelegt. Nach diesem Webinar sind Sie in der Lage, mögliche Einsatzszenarien von SMILA zu bewerten. Unternehmensgründer, Projektmanager und Forschungsleiter Ralph Traphöner ist Technology Evangelist für SMILA. Seit 1991 ist semantische Suche sein Themenfeld bei Attensity.
Was kann SMILA für meine Organisation tun? Anhand konkreter Einsatzbeispiele wird diese Frage beantwortet. Dabei werden die Vorteile der Eclipse Public License für den industriellen Einsatz dargelegt. Nach diesem Webinar sind Sie in der Lage, mögliche Einsatzszenarien von SMILA zu bewerten. Unternehmensgründer, Projektmanager und Forschungsleiter Ralph Traphöner ist Technology Evangelist für SMILA. Seit 1991 ist semantische Suche sein Themenfeld bei Attensity.
Was kann SMILA für meine Organisation tun? Anhand konkreter Einsatzbeispiele wird diese Frage beantwortet. Dabei werden die Vorteile der Eclipse Public License für den industriellen Einsatz dargelegt. Nach diesem Webinar sind Sie in der Lage, mögliche Einsatzszenarien von SMILA zu bewerten. Unternehmensgründer, Projektmanager und Forschungsleiter Ralph Traphöner ist Technology Evangelist für SMILA. Seit 1991 ist semantische Suche sein Themenfeld bei Attensity.
Leading UK contact centre consultancy and system integrator ProtoCall One can help contact centres to support Social Media using tools from Attensity that helps you to listen, act, relate and then act upon what is being said about your brand across social media communities.
A joint proposition between Pegasystems, Capgemini and Attensity provides a platform to "monitor, gain insight and deliver real time action and process change" within the emerging Social Media space and how that can effect large organizations. The example used in this presentation is the now infamous iPhone 4 release and the issues with poor reception. If Apple had used our joint solution they would have able to react far quicker to the building negative social storm, and turn an initial 'Threat' into an 'Opportunity.'
What differentiates Attensity360 from it's competition and from the low cost and free Social Media Monitoring solutions. - Captured Live on Ustream at www.ustream.tv
Maria Ogneva talks about the types of companies that are using Attensity360 as well as the types of people within those companies that are using Social Media Monitoring. - Captured Live on Ustream at www.ustream.tv
To learn more or take Attensity Respond For Social Media for a ride, contact us! www.attensity.com We are thrilled to introduce Attensity Respond For Social Media. This revolutionary listening and engagement platform allows to grab only the most relevant and actionable social media content and messages and route them to the people in your organization who are best equipped to respond to these messages. This leads to a seamless and high-quality customer experience and a win for your business in terms of loyalty, engagement, affinity and meeting your top-line and bottom-line goals.
Social media listening allows us an opportunity to be right there when our customer talks about us and our product type. However, some consider it "creepy" and an invasion of privacy. Here's how you can engage with your customers, and remain "un-creepy" at the same time.
How powerful can social media be? Watch and find out.
There's a lot of noise in social media. Of all the social media messages that come across your field of vision, only some are actionable. And even of those that are actionable, you still need to figure out how you will deal with all of them, and who in what order.
You thought of a clever social media campaign! Now what?... You gotta measure it! Here's a quick look with a numbers-based case study on the Dos Equis "The Most Interesting Man In The World" campaign.
Quick tips on how to expand your network of thought leaders on your chosen subject. By finding domain experts, you can eventually stumble upon the perfect social media person who has passion and domain knowledge that you seek!
Old Spice has gone through an incredible transformation in rebranding themselves. For two years, they stayed silent. No advertising, no promotion. The goal was to reposition themselves to an entire different target market. With the guidance of Weiden + Kennedy, Old Spice was able to succeed and take the world by storm. SFAMA and BARS+TONE held a panel discussion about the success of Old Spice's campaign.
Quick tips on how to expand your network of thought leaders on your chosen subject. By finding domain experts, you can eventually stumble upon the perfect social media person who has passion and domain knowledge that you seek!
Quick how-to guide about building topics in Attensity360. Topics are combinations of keywords that specify which social media mentions should be pulled into the report or monitoring filter.
Attensity's social media director Maria Ogneva presents a quick discussion on how to make sense of unstructured data in social media with the use of tag clouds, tag phrases and more advanced analysis.
Attensity's social media director Maria Ogneva presents a quick discussion on what influence means in social media, how to nourish relationships with influencers and thought leaders and how to identify and measure influence.
Have you ever wondered where you should be monitoring social media and engaging with your current and potential customers and partners? Well, that's simple! You should do it where your customers are! But how do you know where they are? Watch this short vide to find out where you should be engaging.
What is Share of Voice (otherwise known as "Share of Conversation" when it comes to social media measurment? How do you measure it? Why is it important? How can you apply this to your business? Watch this to find out!
What is Share of Voice when it comes to social media measurement? How do you measure it? Watch this to find out!
Maria Ogneva, Director of Social Media for Attensity joins us to talk about her recent challenging experience trying to get back to the US after getting stuck in the European Volcanic ash cloud and why social CRM means so much more than relationship management, especially to the social customer.
There's a lot that companies can learn about what consumers are saying about them in social media. Clarabridge President, Co-Founder and CTO Justin Langseth shares his recommendations for using text analytics and sentiment analysis to learn more about customer attitudes and preferences in social media. He speaks with 1to1 Media's Tom Hoffman at the Gartner Customer 360 Summit.
Weiterbildungsstudium Communication Center Management an der Hochschule Bremerhaven. Raymond Klotz, Dozent im Weiterbildungsstudium CCM. Weiterbildung Call Center Management: www.ccm-studium.de Leiterin Heike Simmet
Ian Hersey, Attensity
Excerpt
...Attensity's previous report on sentiment around the iPad after its official launch announcement in late January (http://www.attensity.com/en/Company/Blog/2010/02/iPad.php). Seventy-three percent of the tweets expressed positive sentiment toward the iPad. The...
Source Info
PR Newswire
http://www.prnewswire.com/news-releases/26-of-tweets-express-disappointment-that-ipad-cant-replace-iphone-89977952.html
Update Sources