Recent Event Highlights: Quit playing games with us, say BSNL customers, Q&A: Rajiv Kaul, CMS Info Systems - Business Standard, MTNL, BSNL may float JV for customer care services - Business Standard, Shake-up in telecom market - Hindu Business Line, BSNL, MTNL synergy as per Trai norms: Upadhyay - Hindustan Times, BSNL, MTNL synergy as per Trai norms: Upadhyay, and 45 more...
Created by dipity on Sep 20, 2009
Last updated: 06/01/11 at 12:52 PM
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Excerpt
...which has been initiated by the telecom company in partnership with the online gaming portal 'www.indiagames.com'. "The customer care executives lured me into subscribing by saying that the first one month was free and I can discontinue it later. Ideally,...
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Mid Day
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http://feeds.mid-day.com/~r/mdnews/pune/~3/0BazJ1I4jo4/010611-BSNL-customers-Quit-online-gaming-service.htm
Business StandardQ&A: Rajiv Kaul, CMS Info SystemsBusiness StandardWe have done two things — one, signed up with the Department of Posts where we have set up print to mail centres which takes care of all their printing needs. We've set up such printing centres in Chennai and Delhi. Two, we have won a big BSNL ...
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MTNL, BSNL may float JV for customer care servicesBusiness StandardPTI / New Delhi May 29, 2011, 11:07 IST Telecom PSUs MTNL and BSNL are likely to float a joint venture company to provide pan-Indian marketing and customer care services through a single window. The joint venture firm would cater mainly to high-end and ...
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Hindu Business LineShake-up in telecom marketHindu Business LineThe firms need to take care of dropped calls, lack of coverage, poor quality of service and incorrect billing. A firm cannot simply woo the customer with lofty schemes without improving its infrastructure and customer care relationship management. ...
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNGbFThi49dfbCMUvOmy0linzShyxQ&url=http://www.thehindubusinessline.com/opinion/article2045614.ece?homepage%3Dtrue
The HinduBSNL, MTNL synergy as per Trai norms: UpadhyayHindustan TimesEarlier, MTNL had said it is in talks with the BSNL to streamline its business, including telecommunications, enterprise and customer care to cut costs. "The first consideration would be benefit to our customers. Second consideration in that order of ...MTNL in talks to synergise business with BSNLTotal TelecomState-Run Telecoms Mull SynergiesWall Street JournalMahanagar Telephone Nigam In Talks To Synergize Business With Bharat Sanchar NigamFox Businessall 32 news articles »
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...MTNL had said it is in talks with the BSNL to streamline its business, including telecommunications, enterprise and customer care to cut costs. "The first consideration would be benefit to our customers. Second consideration in that order of priority would...
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Economic Times
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http://economictimes.indiatimes.com/news/news-by-industry/telecom/bsnl-mtnl-synergy-as-per-trai-norms-upadhyay/articleshow/8441339.cms
BSNL, MTNL to synergise operationsIBNLive.comPTI New Delhi: Following directives from Telecom Ministry to synergise their operations, state-run MTNL on Wednesday said it has initiated process with BSNL to streamline their business, including telecommunications, enterprise and customer care to cut ...and more »
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BSNL, MTNL to synergise operationsBusiness Standard... 16:59 IST Following directives from Telecom Ministry to synergise their operations, state-run MTNL today said it has initiated process with BSNL to streamline their business, including telecommunications, enterprise and customer care to cut costs. ...and more »
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Excerpt
...eventual merger. For now, MTNL and BSNL are in talks to synergize among others, businesses such as telecom, enterprise and customer care services, as well as the marketing department, Singh said."We want to give one billing, one redressal mechanism." The companies...
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TotalTelecom
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http://www.totaltele.com/view.aspx?ID=464853
The HinduMTNL in talks to synergise business with BSNLTotal TelecomFor now, MTNL and BSNL are in talks to synergize among others, businesses such as telecom, enterprise and customer care services, as well as the marketing department, Singh said."We want to give one billing, one redressal mechanism. ...State-Run Telecoms Mull SynergiesWall Street JournalBSNL, MTNL synergy as per Trai norms: UpadhyayEconomic TimesMahanagar Telephone Nigam In Talks To Synergize Business With Bharat Sanchar NigamFox Businessall 32 news articles »
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...H.Y. Andeli's address at the open session. Addressing the open session, Mr. Andeli said, “The financial condition of BSNL is serious…” BSNL had recorded a net profit of over Rs. 10,000 crore in 2005-06. During 2005, BSNL was about to reach number one position...
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The Hindu
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http://www.hindu.com/2011/05/18/stories/2011051858700300.htm
Calcutta TelegraphSpeed vs price in 3G fightCalcutta TelegraphAmartya Mallick, a 30-year-old IT professional who used Vodafone's 3G services while they were being offered free for a month, said: “I only had to send a text message to the customer care to activate the service. Having used 3G abroad, I knew what to ...and more »
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Voice & Data Online'We are planning to outsource marketing and customercare activities-our main ...Voice & Data OnlineBSNL and MTNL are the first operators to launch 3G services in the country. Are you satisfied with your progress? When we launched our 3G services, the entire 3G ecosystem was new to India. Mobile phones capable of 3G offerings were not in the ...
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNHj973hkRUiotyDCO-indNgxRrpqA&url=http://voicendata.ciol.com/content/top_stories/111050401.asp
GreaterKashmir.com (press release)SNEA for upgrading BSNL infra, services in KashmirGreaterKashmir.com (press release)At a central executive committee meet here today, the SNEA raised various issues and problems confronting the BSNL in Kashmir, a statement here said. The team also discussed issues like financial viability of BSNL and its customer care. ...
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNGj5SIbb8kRIVuUl2IB2T9RfE0Ysw&url=http://www.greaterkashmir.com/news/2011/May/4/snea-for-upgrading-bsnl-infra-services-in-kashmir-24.asp
MTNL to list Mauritius arm soonTimes of India... in Mumbai and New Delhi, would roll out its services in other metros, Singh said that though it has no such plans, the company is looking at a joint venture partnership with state-run BSNL for marketing and customer care service across the country. ...and more »
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNHHcS3Ilmmpo4dEcivClT4B8mxKRA&url=http://timesofindia.indiatimes.com/tech/news/telecom/MTNL-to-list-Mauritius-arm-soon/articleshow/8143424.cms
'1.34 Lakh applications for number portability'Express BuzzSpeaking to reporters here today, chief general manager, BSNL-AP cirlce, Rajiv Agarwal said the initiative is aimed at providing better services including grievance redressal and customer care apart from creating customer awareness. ...Andhra BSNL to have `customer delight month''IBNLive.comall 2 news articles »
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNF3SNxWQL-JSICmQBG4ma0qwPswCA&url=http://expressbuzz.com/cities/hyderabad/%25E2%2580%2598134-lakh-applications-for-number-portability%25E2%2580%2599/270622.html
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...would enable them to pay bills and avail of other services at any time of the day or night. However, situation at BSNL customer care centre at MVP Colony is different. The timings at the Customer Service Centre near MVP Rythu Bazaar were curtailed causing...
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The Hindu
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http://www.hindu.com/2011/04/28/stories/2011042854360500.htm
FUNNY CALL TO AIRTEL CUSTOMER CARE OFFICER....
bsnl
asking about dog - vodafone call center funny one
RAFEEK DILRUBA ERAVAKKAD
www.PaisaLive.com -------------------------------------------------------------------------------- my first abusive prank call to airtel customer care executive... comment and plzz rate so that we can make more like these.
The World's Prevalent Manufacturer Of UPSopenPR (press release)Their prestigious telecom big-giant customers include - All ITI plants for In house and switch requirements, BSNL, MTNL, Bharathi Group, Essar Group, ...
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNF8Mb2_NnZit2I-mIteaLL09cJyxA&url=http://www.openpr.com/news/141850/The-World-s-Prevalent-Manufacturer-Of-UPS.html
BSNL takes services to doorstepsAsian Age17: BSNL has stepped up its focus on customer care to increase its subscriber base in the state, especially Hyderabad. “We are taking up a number of steps ...
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNH0fEuBYsH2HTGXPi7l2d-qDY1I0w&url=http://www.asianage.com/business/bsnl-takes-services-doorsteps-427
Telecom YatraSome industry firsts by Indian telecom operatorsTelecom YatraLive Chat - Reliance Communications (RCom) brought this customer care initiative to its subscribers. The service enables customers to sort queries in real ...and more »
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNE2syREDQfW94n75AY-Os_8INt4fA&url=http://telecomyatra.afaqs.com/news/?sid%3D1555_Some%2Bindustry%2Bfirsts%2Bby%2BIndian%2Btelecom%2Boperators
Robotector Action Figure for the iPhone 3G S Available in New Colors and DesignsChip ChickI think MTNL and BSNL should change the name 3G to 3GG, 3G means Third Generation Mobile Service but 3G is not full for MTNL and BSNL it should be Third ...
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNGY09-UhnIgGbcpxDj_-SaSKTr_2A&url=http://www.chipchick.com/2010/08/robotector-action-figure-iphone.html
Telecom YatraBSNL looks up despite lossTelecom YatraOur main aim is to educate our network people ie our staff, our franchise, retailers, customer care people. We are also starting to promote VAS through our ...and more »
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNFYL3rAM7KMp9UDRW1pDHvVScOJhA&url=http://telecomyatra.afaqs.com/news/?sid%3D1446_BSNL%2Blooks%2Bup%2Bdespite%2Bloss
Moneylife Personal Finance MagazineCleartrip.com: Nothing clear about itMoneylife Personal Finance MagazineSo, I presumed that there was some glitch and called a customer support number of Cleartrip. I was a bit disturbed since I did not have any reference number ...
http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNGShbOhjf6QUAG1agMHFSS89qlyBQ&url=http://www.moneylife.in/article/8/7883.html
This was a true phone call made to tamilian airtel customer care by a mallu guy ... His english is a disaster still he manages to get through her Questions. THE WORD KUNNA is a malayalam term for DICK ..
Nokia is most searched online brand, says Google ZeitgeistCampaign IndiaWith Airtel, Broadband was the number one activity, followed by Customer care and payments. I. Telecom is fast growing, adding new categories rapidly, ...and more »
http://news.google.com/news/url?fd=R&sa=T&url=http%3A%2F%2Fwww.campaignindia.in%2Fnews%2F2010%2F05%2F31%2Fnokia-is-most-searched-online-brand-says-google-zeitgeist&usg=AFQjCNGaah5m-QzU4chniTUymnH2tR3JmQ
The goose with the golden spectrum (Comment)South Asia MailPublic-sector operators Mahanagar Telephone Nigam Ltd (MTNL) and Bharat Sanchar Nigam Ltd (BSNL) got a cozy deal and started selling 3G services over a year ...and more »
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Reportlinker Adds Global Service Delivery Platforms IndustryTMC Net... Delivery Platform II-18 Equinix and Alcatel-Lucent Develop Equinix Carrier Ethernet Exchange Platform II-18 Bharat Sanchar Nigam Unveils BSNL Live II-19 ...and more »
http://news.google.com/news/url?fd=R&sa=T&url=http%3A%2F%2Fwww.tmcnet.com%2Fusubmit%2F-reportlinker-adds-global-service-delivery-platforms-industry-%2F2010%2F05%2F17%2F4792790.htm&usg=AFQjCNH6qKCBQkojWXpThzassTZ1K55Ceg
TelecomTalkMTS India Starts Mobile Service in HaryanaTelecomTalkMTS India's Haryana circles customer care number for Mobile Service is 9138-155-155 and MBlaze Data Service care number will 9138-955-955.
http://news.google.com/news/url?fd=R&sa=T&url=http%3A%2F%2Ftelecomtalk.info%2Fmts-india-starts-mobile-service-in-haryana%2F16030%2F&usg=AFQjCNGkWrVUvfFgYyU4GCFFruy1ffzhCQ
Patna DailyS Tel, now in BiharMobiGyaanS Tel customer care in Bihar can be reached at 9128012345 from any landline or mobile number. Besides this, S Tel users can access the toll free customer ...S Tel GSM Mobile Service Now In BiharTelecomTalkall 4 news articles »
http://news.google.com/news/url?fd=R&sa=T&url=http%3A%2F%2Fmobigyaan.com%2Fs-tel-now-in-bihar&usg=AFQjCNHpHP0hgm916jOiNw26H198DJMfcw
Multi Play and Not Pure Mobile Play is a Universal GDP Growth DriverGerson Lehrman GroupThe indicative revenue split is 75 % - 80 % and 20 % - 25 % on the lines of BSNL and TRAI recommendations for CAS. This is an aggressive strategy to swamp ...
http://news.google.com/news/url?fd=R&sa=T&url=http%3A%2F%2Fwww.glgroup.com%2FNews%2FMulti-Play-and-Not-Pure-Mobile-Play-is-a-Universal-GDP-Growth-Driver-45559.html&usg=AFQjCNFulq8gyfGf9JLyc9BtYCaKD-NiTA
Zooming AheadVoice & Data OnlineAirtel's leadership position comes with a huge difference of 81.15% revenue higher than its nearest competitor BSNL. Vodafone and Idea Cellular rank fourth ...
http://news.google.com/news/url?fd=R&sa=T&url=http%3A%2F%2Fvoicendata.ciol.com%2Fcontent%2Fnews%2F109121801.asp&usg=AFQjCNHuWVZH5qbVNyfJTaz098P4yP7nVw
TelecomTalkBSNL Launches Prepaid Broadband In KolkataTelecomTalkOnline monitoring of balance amount and validity through customer care portal to enable customers to plan their usage.
http://news.google.com/news/url?fd=R&sa=T&url=http%3A%2F%2Ftelecomtalk.info%2Fbsnl-launches-prepaid-broadband-in-kolkata%2F14983%2F&usg=AFQjCNHAnAfG1klcFGbSX5gQMuzCVN0rWQ
Free roaming for BSNL prepaid customersExpress BuzzDetails of all these services and postpaid plans are available with the customer care centres and www.kerala.bsnl.co.in.and more »
http://news.google.com/news/url?fd=R&sa=T&url=http%3A%2F%2Fwww.expressbuzz.com%2Fedition%2Fstory.aspx%3FTitle%3DFree%2Broaming%2Bfor%2BBSNL%2Bprepaid%2Bcustomers%26artid%3DuwTi6vzjVME%3D%26SectionID%3DlMx%2Fb5mt1kU%3D%26MainSectionID%3DlMx%2Fb5mt1kU%3D%26SEO%3D%26SectionName%3Dtm2kh5uDhixGlQvAG42A%2F07OVZOOEmts&usg=AFQjCNHF1Fp50KMTmSLqnJFWiCx4eB9X9Q
3G Auctions & Mobile Number PortabilityIn India Delayed?MediaNama.com (blog)But it is not just BSNL and MTNL who are unprepared - industry executives implementing MNP for private operators told MediaNama that two GSM telcos are also ...and more »
http://news.google.com/news/url?fd=R&sa=T&url=http%3A%2F%2Fwww.medianama.com%2F2009%2F12%2F223-3g-auctions-mobile-number-portabilityin-india-delayed%2F&usg=AFQjCNFcpMnMmds3at6B3xF0hNDDibfFmg
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...behind the strategies employed by private operators, such as Bharti Airtel. BSNL has now decided to outsource its customer-care requirements to private call centres. The telecom giant has already invited bids for setting up and managing its BPO operations...
Source Info
Times of India
http://economictimes.indiatimes.com/BSNL-catches-up-with-peers-outsources-customer-care/articleshow/5088426.cms
TNT Scholar Pak -The most reliable, affordable and fastest way to ...India PRwire (press release)Servicing over 17850 pin codes in India and most countries across the world TNT has 3 Customer Care centres that operate 24 x 7. TNT is also accredited with ...and more »
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TelecomTalkBSNL RC124 & 249:LOCAL CALL 5 PAISA, STD @50PAISATelecomTalkBSNL have not relaunched their Kolkata 99 plan. It's only for existing Kolkata 99 customers.If you are not to believe me please call Customer Care Kolkata ...and more »
http://news.google.com/news/url?fd=R&sa=T&url=http%3A%2F%2Ftelecomtalk.info%2Fbsnl-rc124-249local-call-5-paisa-std-50paisa%2F9369%2F&usg=AFQjCNFwzRKnicZVswQBmwl1JGhe_gduZA
Ukhrul caught in IT bluesE-Pao.netHowever, the service provided by the State owned company is plagued by poor connectivity and disarray customer care system. Then all the hope shifted to ...
http://news.google.com/news/url?fd=R&sa=T&url=http%3A%2F%2Fwww.e-pao.net%2Fge.asp%3Fheading%3D8%26src%3D080909&usg=AFQjCNH-EOMwzLu_R-4WBXn4563x9x4Oxg
UAE's Research & Innovation Technologies enters Indian telecom marketTrading Markets (press release)RIT also announced that it has appointed Speed RechargeTM, a nation-wide Electronic PIN distributor of BSNL prepaid products, as the National Exclusive ...and more »
http://news.google.com/news/url?fd=R&sa=T&url=http%3A%2F%2Fwww.tradingmarkets.com%2F.site%2Fnews%2FStock%2520News%2F2508126%2F&usg=AFQjCNFvD7P4yooXWb8vlwRfOdz8UUiI-Q
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