Recent Event Highlights: Aperitil du 20100311 ITIL chez Schlumberger par Vincent de Montmollin IT Quality Manager, ITIL® V3 Tips and Guidance for Managers, Incident Management, ITIL and bored evangelist waiting to go home, Service Level Management with NetApp's Service Catalog -- Industry Topics -- NetApp, IS Untangle Agile Enterprise IT Management On Demand (Agile Software Development), Presentacion de los Servicios de IT SERVICE - Consultoria y Certificacion ITIL + ISO 20000, and 35 more...
Created by dipity on Sep 4, 2010
Last updated: 10/29/10 at 12:38 PM
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International Association of Information Technology Asset Managers, Inc. (IAITAM) is the professional association for individuals and organizations involved in any aspect of IT Asset Management (ITAM), Software Asset Management (SAM), Hardware Asset Management, and the lifecycle processes for IT assets across organization size, industry and nation.. Serving IT Asset Management professionals in more than 43 countries around the world, IAITAM's mission is to provide centralized real-world based skills development for the IT professional and to promulgate an understanding of the value of IT Asset Management best practices.. In addition to IT Asset Managers, members include professionals in negotiations, procurement, finance,property management as well as their executive management. Providers of software and services are included as members of the association, building a unique and growing reservoir information. For more information, go to www.iaitam.org
ITIL® V3 emphasizes the importance of creating business value rather than simply executing processes. It reflects today's technical, web-centric environment and provides information on regulatory requirements that support this new environment, like selling products and services over the internet. In other words, ITIL® has matured to become a fully integrated, modern business model and not a set of technical support processes. This short video covers what an IT Manager needs to know. For further information on our ITIL courses, please click on the following link: www.ilxgroup.com
Want to hear more from Robert? Visit community.ca.com For more information on the CA Service Desk Manager visit www.ca.com . What does a bored Service Management and Governance evangelist do when waiting to go home? Blog on Incident Management! Continuing on the theme of Agile ITIL, Robert discusses how to use Incident Management whilst sharing local views of the Narita airport.
In order to support service level management and the corresponding operational processes, NetApp has developed a service catalog to our data management software. This catalog provides a list of standard storage service options for the creation of or integration with orchestration solutions. For more information about NetApp Provisioning Manager, please visit: www.netapp.com Join the Storage Management Software NetApp community by visiting: communities.netapp.com
IS Untangle is an All-in-One Agile/Scrum Application Development Management System designed for internal IT departments. It's easy to use, intuitive and the investment you make in the system will pay off in weeks. Because it was designed and built by IT professionals for IT professionals, you'll find the solution has everything you need to run and manage your IT organization. Using a philosophy of "minimum input with maximum output" you'll find the solution isn't taxing on your people, yet gives you the information needed to effectively manage. • Project Manager (Includes Project Doc Manager-Analytics Dashboard-Email notifications, Project members & Stake holders and more) • Task Manager (Includes Task Document Manager-Analytics Dashboard +SVN integration with commits to time-sheets+ Mass update Wizard-Time-sheet integration-Tasks to SQA) • Internal/External Clients and Contacts (CRM with Server and application inventory+ Active Directory) • Software Quality Assurance-(Includes assign tasks within SQA) • Summary Reports- Projects and tasks (all stages) • Release Notes • Time-sheets-Per user/per project/ per team -Submit and summary reports • Libraries • IT Support Module (Current Development) • Change Management / ITIL Standard (Current Development) • Applications- Modules and components+ Versions • Database Script Manager • Users and Passwords • Hardware and Assets Management (Server management/Quick connect+Configuration Management and More)
Sobre férias, viagens, música argentina... Twitter: twitter.com
Bei Fort Fantastic besteht die Aufgabe zweier konkurrierender Teams darin, die Betriebsbereitschaft eines Freizeitparks zu optimieren. Ziel des Trainings soll sein, den Teilnehmern mittels mehrerer Simulations-Durchläufe -- in jeweils unterschiedlichen Rollen -- einen ganzheitlichen Einblick in IT-Service-Prozesse zu vermitteln. Bei der Simulation wird bewusst auf die Verwendung von Theorie- und IT-Begriffen verzichtet. Für die Teilnehmer besteht so die Möglichkeit, eigenständig grundlegende Zusammenhänge zu erkennen, ohne den Druck zu verspüren, einen Standard erlernen zu müssen. Das Spiel ist aber so konzipiert, dass quasi "nebenbei" wichtige Bezüge zum ITIL-Framework vermittelt werden können. Mögliche Varianten unterscheiden sich daher nach dem Umfang, in welchem der Spielleiter den Spielablauf mit ITIL-Prozessen im Zusammenhang bringen möchte. Die Zielgruppe der Simulation sind IT-Manager, Abteilungs- und Projektleiter, Service Manager und IT-Mitarbeiter. Die Simulation können wir als Tagesveranstaltung (inhouse oder extern) mit dem Ziel einer ersten spielerischen Annäherung an das ITIL Framework durchführen oder in eine mehrtägige ITIL Foundation Schulung (inhouse) integrieren. Wenn Sie daran interessiert sind, dieses Training in ihrem Hause durchzuführen, stehen wir Ihnen gerne zur Verfügung, wenn es um detaillierte Informationen (siehe auch www.fortfantastic.com).
Video de los Servicios de IT Service Latam , Nuestro foco son los Servicios de Consultoria , Certificacion y Capacitacion Profesional en ITIL v3, COBIT, ISO 20000 , Planeacion Estrategica. Somos Representantes de iT Preneurs y Business IT de Argentina y tenemos presencia en mas de 10 Paises.
ITC SALUT (SAP Active Link Utility) sorgt für einen durchgängigen ITIL Incident Management Prozess zwischen SAP Solution Manager und einen klassischen ITSM Service Desk Werkzeug, wie zB HP OpenView Service Desk. Mittels der bidirektionalen Kopplung zwischen den beiden Werkzeugen auf Basis von Web Services können auch SAP-bezogene Störungen und Anfragen beim zentralen Service Desk (Help Desk) gemeldet werden. Ein dort erfasstes Ticket wird automatisch zum SAP Solution Manager Service Desk weitergeleitet und alle weiteren Änderungen werden automatisch in beiden Ticket-Systemen synchron gehalten. So werden alle notwendigen Felder, wie Bemerkung, Lösung, Workaround etc. bei jeder Änderung abgeglichen, bis das Ticket geschlossen wird und der Endanwender/Kunde von dem zentralen Service Desk über die Lösung informiert wird (zB auch automatisch per Email). So können Sie ohne doppelte Pflege von Tickets den gesamten Incident Lifecycle unterbrechungsfrei über die Grenzen Ihrer Supportorganisation (SAP- und Non-SAP-Welt) hinweg abbilden. Die Zuweisung/Weiterleitung von Tickets ist dabei in beide Richtungen möglich. Binden Sie dazu mit ITC SALUT einfach ihren 2nd und 3rd Level SAP Support in ihren Support-Prozess ein und reduzieren Sie so ihre Reaktionszeiten und Lösungszeiten von SAP-bezogenen Incidents. Für Fragen und weitere Informationen wenden Sie sich bitte an mailto:SAPbridge2ITSM@itc-germany.com
Intervista con Giovanni Belluzzo, IT Manager di InfoCert sulle sue esperienze con soluzioni di monitoraggio Open Source ed un Service Management secondo ITIL. L´intervista è stata registrata durante la Conferenza su Nagios e OSS Monitoring 2010 organizzata da Würth Phoenix.
Our thirteenth Vodcast episode looks at ITIL and PRINCE2 Working Together with Anthony Orr, Global Best Practice Director and Senior ITIL Examiner, BMC and Peter Milsom, Executive Program Manager, Aegian Consulting Service Corporation.
Video donde se explica los elementos fundamentales que rodean la Certificación de ITIL Service Manager v2, entre otros los beneficios que se obtienen, el esquema, los requisitos y las habilidades que se trabajan en dicho entrenamiento. Este video es realizado por Nicolás Morales, Director de Consultorías en iT Service Colombia, cualquier información adicional a n.morales@itservice.ms.
Castle Computer Services Ltd. interviewing Andy Robertson, IT Manager at Ingram Brothers about their recent implementation of Virtualisation to help their Business Continuity & Efficiency. Andy also discusses his views on Castles IT Support Service.
Matthew J. Weaver, PMP, ITIL matthew@qualityprojects.com www.linkedin.com
Any business object you create within cherwell can be visualized with our Visualization Manager.
Accomplished and seasoned PMP and ITIL certified Project Manager is seeking a project management position in St. Louis, MO area with leadership responsibilities including problem solving, planning, estimating, resource management, organizing and managing budgets to enable delivery of results that meet strategic business needs and make positive contributions to a company. Additional responsibilities to include project office (PMO), process improvement, quality assurance and training initiatives would be icing on the cake.
ITIL books emphasise that organisations that have succeeded in implementing ITIL have one important thing in common - a strong 'Executive Sponsor'. This means a senior manager - ideally on the Board of Directors, the Corporate Information Officer or some similarly important role - is passionate about ITIL being implemented. When conflicts arise (as they do), the Sponsor will champion the cause, making sure the ITIL project has the funding and the authority to succeed.
ITIL V3 emphasizes the importance of creating business value rather than simply executing processes. It reflects today's technical, web-centric environment and provides information on regulatory requirements that support this new environment, like selling products and services over the internet. In other words, ITIL has matured to become a fully integrated, modern business model and not a set of technical support processes. This short video covers what an IT Manager needs to know.
This video introduces some of the basic concepts of the Service Level Management process asexplained in the ITIL v3 volume Service Design. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these. As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality. ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the US Patent and Trademark Office.
www.ibm.com Three things must come together in order for you to deliver hight quality service: good employees, sensible work processes, and efficient tools, says Steen Sverker Nilsson, CIO at Westergaard CSM. Transcript: [Steen Sverker Nilsson, Westergaard CSM] My names Steen Sverker Nilsson. Im the CIO for Westergaard Management here in Denmark. We are an IBM Business Partner on Tivoli, TSRM, and we work in Denmark and we also have a branch in Sweden, Stockholm. When youre delivering service to your customers you have, well, you have your three-piece, you have your infrastructure, your physical infrastructure, you have your processes, how are you going to manage all your infrastructure and then you need to have the right people to make the management of all the infrastructure communicating with your customer. If you can combine these three piece, then you can deliver good service to your customer. Im kind of you could say a religious process man, working with process for many years, and this is the first time that Ive seen a Tivoli Service Resource Manager which can fully support the type of processes that Im developing for customers with different kind of approach for how their processes should work. the focus in ITIL Version 2 was all about delivering operational IT for your customers. The focus in ITIL Version 3 is all about aligning your IT with the demands at your customer. And if you have that focus, and if you could put that focus in your IT department on all ...
Frustrated with inefficient internal request and procurement processes while still trying to maintain high levels of customer satisfaction? Are you challenged with getting budget approval to deploy a full solution without being able to first demonstrate real business value? Join Achievo's Robert Lee and Steven Kiss to see an overview of the business & IT benefits of a Service Catalog, as well how to leverage your investment in HP's Service Manager Service Catalog module. No budget? No problem! We can help you build a business case with ROI and demonstrate initial value by deploying a proof-of-concept. Sound good? Get in touch with us at catalog@achievo.com and we can start the process with an initial call.
Operations account for about 70 percent of IT costs—so the greatest cost-savings opportunity for IT is to manage more efficiently. At the same time, IT is under pressure from the business to increase service levels through ITIL deployment, virtualization, consolidation, and other initiatives. Join Jon Siegal as he discusses how EMC's IT Management solutions can help you take cost out of IT, while maximizing service excellence. For more information: www.emc.com
Service-now.com is a finalist for Pink Elephant's Innovation of the Year Award 2009. From the business-to-consumer Web 2.0 intuitive interface to complete ITIL v3 support, Service-now.com software-as-a-service (SaaS) applications represent a tectonic shift in IT service management software. Watch this video to learn why Service-now.com was nominated as the Innovation of the Year. Things have changed.
Bluffers Parade: Alexander Kist legt uit hoe je het ITIL versie 3 Service Manager Bridge examen kunt halen zonder in de ITIL boeken te kijken.
jasonastevenson@hotmail.com...Part 1 of an overview of ITIL 3.0 and a common sense approach to implementation for government and commercial organizations.
An introduction to building reports from an HP Service Manager implementation, using Westbury's Service Management Intelligence Suite. Part 4 shows you how you can intelligently build a report around relative date ranges, schedule and publish it so that your audience received updated reports without you lifting a finger. www.westbury-it.com
An introduction to building reports from an HP Service Manager implementation, using Westbury's Service Management Intelligence Suite. Part 3 takes a look at the dangers of judging helpdesk performance without getting into the heart of your data, and considering all the relevant factors. Watch as a report builds in complexity and how the results change in accordance. www.westbury-it.com
An introduction to building reports from an HP Service Manager implementation, using Westbury's Service Management Intelligence Suite. Part 3 takes a look at the dangers of judging helpdesk performance without getting into the heart of your data, and considering all the relevant factors. Watch as a report builds in complexity and how the results change in accordance. www.westbury-it.com
An introduction to building reports from an HP Service Manager implementation, using Westbury's Service Management Intelligence Suite. Part 2 covers building a report to show the performance of ITSM workers based not only on the amount of time taken to close off calls, but, more importantly, the amount of accountable time. www.westbury-it.com
An introduction to building reports from an HP Service Manager implementation, using Westbury's Service Management Intelligence Suite. Part 2 covers building a report to show the performance of ITSM workers based not only on the amount of time taken to close off calls, but, more importantly, the amount of accountable time. www.westbury-it.com
An introduction to building reports from an HP Service Manager implementation, using Westbury's Service Management Intelligence Suite. Part 1 takes you through the basics of building queries using the drag and drop interface and formatting your report as a bar chart. www.westbury-it.com
This video identifies the top 3 challenges when deploying Operations Manager 2007, followed by a description of how these challenges can be simplified using process based on MP Studio. A workflow diagram is presented identifying ITIL/MOF best practices for managing the lifecycle of management packs. The 3 primary challenges are highlighted. Text in the box represents an ITIL/MOF best practice where text outside the box represents a repeatable process enabled within MP Studio by Silect Software.
Join Julie Smyth, EMC Global Services Manager, as she discusses how you can leverage EMC Remote Managed Services to cost-effectively manage your information infrastructure based on defined Service Level Objectives. With Remote Managed Services, you can optimize information management and improve operational processes with intelligent remote monitoring, incident management, and day-to-day management based on ITIL standards and EMC best practices. For more information: www.emc.com
www.praizion.com Before I really understood what ITIL was about, I was bewildered with overwhelmingly verbose text books, websites and courses. I didn't even know where to start from (as a layman without a fortune 500 company paying for my ITIL tuition and exam fees), UNTIL I began studying on my own and understanding the process for myself and applying it to projects I managed. Let me explain to you in simple terms what this qualification is all about. This video will point you in the right direction for studying and achieving success in the ITIL exam. There is no myth. All you need is hard work to succeed as an IT project manager. This special offer consists of 1 Web Accessible Video with highlevel exam details and tips, 1 Web Accessible Video on service delivery, 1 Web Accessible Video on service support • In these videos you will learn anloverview of what ITIL is • Different components of the ITIL framework • How to study for the ITIL Foundation exam • How to register for the exam • Governing organizations and other useful information
www.praizion.com Before I really understood what ITIL was about, I was bewildered with overwhelmingly verbose text books, websites and courses. I didn't even know where to start from (as a layman without a fortune 500 company paying for my ITIL tuition and exam fees), UNTIL I began studying on my own and understanding the process for myself and applying it to projects I managed. Let me explain to you in simple terms what this qualification is all about. This video will point you in the right direction for studying and achieving success in the ITIL exam. There is no myth. All you need is hard work to succeed as an IT project manager. This special offer consists of 1 Web Accessible Video with highlevel exam details and tips, 1 Web Accessible Video on service delivery, 1 Web Accessible Video on service support • In these videos you will learn anloverview of what ITIL is • Different components of the ITIL framework • How to study for the ITIL Foundation exam • How to register for the exam • Governing organizations and other useful information
www.praizion.com Before I really understood what ITIL was about, I was bewildered with overwhelmingly verbose text books, websites and courses. I didn't even know where to start from (as a layman without a fortune 500 company paying for my ITIL tuition and exam fees), UNTIL I began studying on my own and understanding the process for myself and applying it to projects I managed. Let me explain to you in simple terms what this qualification is all about. This video will point you in the right direction for studying and achieving success in the ITIL exam. There is no myth. All you need is hard work to succeed as an IT project manager. This special offer consists of 1 Web Accessible Video with highlevel exam details and tips, 1 Web Accessible Video on service delivery, 1 Web Accessible Video on service support • In these videos you will learn anloverview of what ITIL is • Different components of the ITIL framework • How to study for the ITIL Foundation exam • How to register for the exam • Governing organizations and other useful information
HPs 'new' Service Manager technology is built on 1981 technology.
MODx is a powerful Content Management System (CMS) based on PHP and MySQL. This gives a brief overview of the major components and functionality encountered when using the manager interface.
Adrian A. Ritchie, Jr., PhD, CCM, AWIPS Program Manager, Raytheon Information Solutions, Leveraging ITIL to Reduce IT Costs and Boost Efficiencies,GTSI Technology Leadership Series, June 2008. The GTSI Technology Leadership Series brings government leaders, industry innovators and IT analysts together in a lively forum that examines key technology issues facing government today. GTSI helps government agencies proactively manage their enterprise technology infrastructure, using a Technology Lifecycle Management (TLM) approach. GTSI provides deep technical expertise to assess, acquire, implement, support, refresh, and dispose of technology. GTSI's certified engineers and project managers leverage strategic partnerships with technology providers and use proven, repeatable processes to deploy, manage, and support solutions through each phase of the technology lifecycle.
Andrew Nappi, AWIPS Deputy Program Manager, Mission Assurance Manager, Raytheon Information Solutions, Leveraging ITIL to Reduce IT Costs and Boost Efficiencies,GTSI Technology Leadership Series, June 2008. The GTSI Technology Leadership Series brings government leaders, industry innovators and IT analysts together in a lively forum that examines key technology issues facing government today. GTSI helps government agencies proactively manage their enterprise technology infrastructure, using a Technology Lifecycle Management (TLM) approach. GTSI provides deep technical expertise to assess, acquire, implement, support, refresh, and dispose of technology. GTSI's certified engineers and project managers leverage strategic partnerships with technology providers and use proven, repeatable processes to deploy, manage, and support solutions through each phase of the technology lifecycle.
A demo of deploying Tivoli Service Request Manager, using TDI to migrate existing data from legacy systems to TSRM, as well as keeping data in sync as needed. Visit www.tdi-users.org for more info (& more videos).
Bluffers Parade: Alexander Kist legt uit hoe je het ITIL versie 3 Service Manager Bridge examen kunt halen zonder in de ITIL boeken te kijken.
The PowerPoint presentation I did at VirtualPower (www.virtualpower.no) this year. For the demo and information see: virtuellinfo.blogspot.com
content includes my work experience and my knowledge about ITIL Service Delivery Management
Join Glenn O'Donnell, EMC principal product marketing manager, as he offers some practical, well-informed guidance on achieving a successful IT Infrastructure Library (ITIL) implementation. ITIL has become enormously popular as a definition of best practices for IT operations, due to the increased need for operational discipline in IT. Find out how your organization can benefit from ITIL. For more information visit EMC: www.emc.com
Learn about Incident Management, one of the key ITIL processes—and the acute need to automate its early triage phase. In this video, EMC's Glenn O'Donnell, EMC principal product marketing manager, discusses the two basic functions of triage: isolating the root cause of the incident and prioritizing incidents for escalation. Find out how you can dramatically improve overall Mean Time To Resolution (MTTR). For more information: www.emc.com
Watch EMC's Glenn O'Donnell, principal product marketing manager, discuss EMC's Smarts Application Discovery Manager (ADM). He shows you how ADM automatically performs highly accurate discovery of applications and their distributed components in real time. ADM also collects rich configuration details from servers and stores all of this application and server information in a secure configuration management database (CMDB). Its federation and integration capabilities enable a sophisticated and flexible federated CMDB infrastructure for broad use across all IT functions. For more information visit EMC: www.emc.com
The process of identifying and defining the Configuration Items in a system, recording and reporting the status of Configuration Items and Requests For Change, and verifying the completeness and correctness of Configuration Items.
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